Aureon Safer Play Tools

Deposit, loss and session limits

Every Aureon account can set a daily, weekly or monthly deposit limit from My Account. Limit decreases apply immediately; limit increases take 24 hours to activate, a friction built in deliberately so a heated moment cannot unlock more spend than the player intended.

Loss limits and session-time limits work the same way. A loss limit halts new wagers once the threshold is reached for the period. A session limit pauses the session at the chosen duration and prompts the player to log out and take a break before continuing.

24-hour cool-off

The cool-off button is a single click inside My Account. It locks the account for 24 hours: no logins, no deposits, no wagers, no promotions, no marketing emails. The account reopens automatically when the cooling-off period ends. Cool-offs do not require justification and are not reported to credit agencies.

Self-exclusion (6 months and longer)

Self-exclusion locks the account for a chosen period of 6 months, 12 months, 24 months or permanently. Active self-exclusions cannot be reversed inside the chosen window. After the window closes, the account remains locked until the player makes an explicit request to reopen, with a 24-hour cooling-off before activity resumes.

Free, independent support resources

If gambling is causing harm in your life or someone close to you, free and independent support is available:

• BeGambleAware (UK and EU): begambleaware.org, free helpline 0808 8020 133
• GamCare (UK): gamcare.org.uk, free helpline 0808 8020 133, free live chat 24/7
• Gambling Therapy (international): gamblingtherapy.org, free online support in 10 languages
• NHS Gambling Treatment Service (UK): nhs.uk/service-search, free clinical treatment for problem gambling
• Gambler's Help (EU): country-specific helplines listed at begambleaware.org/safer-gambling
• Spelpaus (Sweden), Stodlinjen (Sweden), Anonymes Spielen (Germany), Gioca Responsabile (Italy), Jugar Bien (Spain): national independent support services

How Aureon spots harm early

The Aureon compliance team monitors play patterns for early indicators of harm: rapid deposit reloads after losses, sustained late-night play, sudden upward shifts in stake size. Flagged accounts receive a private, non-judgemental message from a senior compliance officer asking whether the player would like to adjust their limits or take a break. The message is not visible to live-chat or VIP-host staff; it stays inside the compliance channel.

Players can opt out of marketing emails at any time from My Account or by replying with the word UNSUBSCRIBE to any promotional message. Marketing is paused automatically during any active cool-off or self-exclusion period.